Voice Access

Voice Access is a product available to our valued customers via your phone system. The Napoleon State Bank Voice Access has installed this product to assist you in obtaining account information 24 hours a day. Using this system you will also have the ability to transfer funds between your checking and savings accounts, and make loan payments from these accounts.

We encourage using The Napoleon State Bank Voice Access by calling 852-5002 (Locally) or 877-259-1503 (Toll Free) for information regarding your checking and savings accounts, CDs or loan. Please feel free to try both the touch-tone and speech recognition features to find which works best for you. You can also use a combination of touch-tone and speech. For our customers using rotary phone systems, you may access the system entirely with voice commands.

A confidential security code is created by you on your first call to the system. (For your first call, use the last four digits of the primary social security number on the account.) When prompted by The Napoleon State Bank Voice Access, use this number, along with any of your account numbers from your statement to obtain your account information. The Napoleon State Bank Voice Access will provide you with the current account information.

  • Convenient and fast response
  • Private and confidential communication
  • Available 24 hours a day / seven days a week