NSBmobile Banking

NSBmobile FAQ


What is NSBmobile Banking?
The Napoleon State Bank’s mobile banking app, NSBmobile, puts everyday banking tasks at your fingertips. It’s free to download and offers quick access for managing your bank accounts. Check your balances, deposit checks, pay bills, transfer money, and locate ATMs and branch locations with just a touch. Our NSBmobile app is fast, secure and free. Use your current login information to start banking today. We’re Always Ready. 24/7!
What devices can I use NSBmobile app on?

NSBmobile Banking supports:

  • All iPhones
  • iPad
  • iPod Touch
  • All Android phones
  • Kindle Fire
  • Any phone with a web browser via napoleonstatebank.mobi
How do I sign up for NSBmobile?
  • You must first be signed up for The Napoleon State Bank’s Online Banking program.
  • Download the NSBmobile app from iTunes, Google Play, or Amazon Apps to your device.
  • You will login in with the same passwords, phrases and encryptions you would on your computer.
How much does it cost to use the NSBmobile app?
Nothing! This is a product that is absolutely FREE to our banking customers.

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NSBmobile Deposit

How do I enroll for NSBmobile Deposit?
  • You must first be signed up for The Napoleon State Bank’s Online Banking program and download the NSBmobile App to your device.
  • Once in the app, click on the menu button, select Mobile Deposit, follow the prompts. After entering the information, you will receive an email to let you know that you are enrolled and are able to deposit checks via the app.
Is this a free service?
  • Yes, this service is FREE, along with the NSBmobile app, and Online Banking.
  • After you have received your email regarding enrollment, you will click on the menu button, select Mobile Deposit, endorse the check with your signature and “Mobile Deposit Only”, take a picture of your check to be deposited (front & back), and click submit.
  • You will receive confirmation that your check has been submitted. It will be up to you to verify your deposit was placed in your account.
Is there a limit to the number of checks or dollar amount I can deposit?

Yes, there is a limit of (50) fifty deposits per month, not to exceed $7000, and a daily limit of (10) ten deposits with a combined amount not to exceed $1000. If your needs will be greater than this, exceptions can be made in some cases. Please call Customer Service at 812-852-4002 for further assistance.

When will my check be deposited?

Deposits made prior to 3:00 p.m. (EST) on a business day will generally be available the same day and subject to the Funds Availability disclosure provided during account opening. Deposits made after 3:00 p.m. (EST) will be available the next business day. Saturday, Sunday and Federal Holidays are not considered “business days”.

How will I know my check was deposited?

It will be up to you to verify that the check was deposited into the correct account. This can be done by checking your balance online, through the NSBmobile app, Voice Access, or by calling the bank directly. Please notify our EDP Processing Dept. at 812-852-1600 if your check was not deposited within 3-4 days.

What do I do with the check once I have deposited it through the app?

We recommend that you prominently mark the items as “Electronically Presented”, “VOID” or otherwise, and verify that it was deposited into the correct account. You should keep the check for at least 30 calendar days from the date of the deposit. After 30 days you should destroy the check.

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Help with passwords and accessing my account

Is my personal information safe with NSBmobile Banking?

Yes. Your personal information is safe with us.

  • We use advanced encryption and monitoring technology.
  • We secure your accounts with your unique Personal ID and password.
  • We never request personal information through email.
  • And we never store your personal banking information on your phone.
What if I forgot my Password?
Call the Napoleon location at 812.852.4002 during business hours to have your password reset.
How do I unlock my Account?
Call the Napoleon location at 812.852.4002 during business hours to have your account reset.
What happens if my phone is lost or stolen?

Don't worry, we can help. First follow all of the steps recommended by your service provider for a lost or stolen device.

  • If you're using the "Remember My ID" setting on your NSBmobile app, please visit www.napoleonstatebank.com, log in to Online Banking, and change your Personal ID.
  • If you're not using “Remember My ID” there is no need to change your ID.

We recommend locking your device with a password. If your device is stolen, the thief would not be able to access your phone without knowing that password.

Explore options for remote locate/remote wipe software for your device through your app store to aide in reducing risk.

How do I know I’m downloading the real app?
It’s important to download mobile apps from reputable sources only. Make sure The Napoleon State Bank is listed as the app publisher or seller in the app store or download site. If you have suspicions about the authenticity of a mobile banking app, contact us at 812.852.4002.

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Paying Bills

What is Bill Pay?
Bill Pay is a free bill pay service that lets you make payments to anyone in the U.S. from your Napoleon State Bank checking account. Once you've signed up for Online Bill Pay you can make payments with the NSBmobile Banking app.
How do I sign up for Bill Pay?
Visit www.napoleonstatebank.com and click “Enroll” in the login section on the right side of the screen.
Why can’t I add a new payee on my mobile device with in the NSBmobile app?

For security reasons, new payee’s can only be added through your online banking account via your computer. To add a payee, log in to your online banking account on your computer, select Bill Pay, and Add a Payee.

  • When you log on to NSBmobile the next time through your mobile device, the new payee will appear, and you can make payments through the NSBmobile app.
I want to pay extra principal on my bank loan, but I am not getting the option to “apply to principle”?
First check to make sure that you are making a “Transfer” instead of using “Bill Pay”. The feature “apply to principle” is only available if you use the “Transfer” option, selecting the loan to be applied, then the selection “apply to principle” will appear.

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Banking via the Mobile Browser

What is NSBmobile Web?

You can access the Mobile Website at napoleonstatebank.mobi from any phone with a web browser including non-smart phones.* It gives you a simple version of features The Napoleon State Bank offers through Online Banking.

  • Check account balances 24/7
  • Deposit Checks
  • Review recent transaction history
  • Transfer funds between accounts
  • Pay bills
  • Find nearest branch or ATM

*Standard Data Rates through your carrier may apply.

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Calling for Help?

Who do I call for help?
Call the Napoleon location at 812.852.4002, we would be happy to help you!

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