3/19 CORONAVIRUS {COVID – 19}: CUSTOMER UPDATE

March 19, 2020



On behalf of everyone at The Napoleon State Bank, our hearts go out to all those impacted by COVID-19—this includes not only those diagnosed with the virus, but also their friends and family, those whose jobs and schools have been impacted and so many more. Our focus is, as always, on the health and safety of our employees, customers and communities.


The situation is changing rapidly, and to do our part in slowing the spread of the virus, we have decided to temporarily close our bank lobbies at all locations effective Friday, March 20. Our drive-thru’s at all locations will remain open, our staff will still be available by telephone, ATM services (including 32,000 ATMs nationwide through the MoneyPass network) are available, and night deposit boxes will be serviced. Access to the bank lobbies will be by appointment only. Please call your local branch with any questions you may have for any additional services. We have staff to service you!

We also want to take this time to encourage you to utilize the resources and tools we offer to make banking convenient for you. If you have not already done so, please enroll in our Online Banking. Once enrolled, you may also use our mobile app (NSBmobile available on Apple and Android). These features will allow you to view and manage your accounts, transfer funds, pay bills, and make loan payments. You can also make deposits using our Mobile Deposit option, available on the mobile app.

We will continue to post updates on the status of our banking locations. We will reassess our lobby services on April 1, 2020.  Thank you for your patience as we take proactive precautionary measures to protect our customers, employees and communities.